FAQ
Frequently asked questions
How we vet pros, when you're charged, how quotes work, and how your payment stays safe.
How does Servana work?
Browse real, approved providers in the Servana app, book a priced service or request a quote, then confirm the work is done — your card is only charged after you verify completion.
How are pros vetted?
Every provider is admin-approved through KYC before they can take a booking. Many are Identity Verified, Professional Verified, or Elite, with Insured and Business badges where applicable.
When am I charged?
Your card is authorized as a hold when you book and is only charged after you verify the job is complete. Today you pay exactly the service price or accepted quote total.
What if the job needs pricing?
Request a quote in the app; a provider prices it, you accept, then book the accepted quote.
Is my payment safe?
Payments run on Stripe and stay on-app — never cash to a stranger.
Is Servana free for customers?
Browsing, messaging, and requesting quotes are free. You pay only the service price or the quote total you accepted, charged after you confirm the work.